Bahrain Specialist Hospital will provide highest standards of care considering the patients and family bill of rights and responsibilities and to encourage practice them. For children and those patients deemed incompetent, patient rights will be practiced by their appointed family member or decision maker.
Patient and Family Bill of Rights
I. Rights of Medical Care:
You have the right to:
1. Receive a copy of the “Patient and Family Bill of Rights and Responsibilities” from the Reception, Admission, Insurance offices or Nursing staff and if for any reason you cannot understand it, please contact the Public Relation Department (Tel:17812200).
2. Receive a comprehensive care given without discrimination by competent personnel that reflects consideration of your personal values as per Ministry of Health laws and regulations.
3. Expect emergency procedures to be carried on as soon as possible.
4. Have appropriate assessment and management of pain.
5. Participate in decisions involving your healthcare.
6. Be provided with information upon discharge of your continuing healthcare requirements and the means for meeting them.
7. Refuse / discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action and accordingly you will sign a form prepared for that.
8. Sign the necessary informed consent -except in emergencies- prior to the start of any procedure or treatment, or both, before any surgery, invasive procedure, anesthesia, sedation blood transfusion or any high risk procedure.
9. Right to seek second opinion.
II. Rights of Information:
1. To know the hospital’s Mission and Vision.
2. To know the identity of your caregiver.
3. To receive complete and current information from the treating doctor "once the final diagnosis is reached" regarding the diagnosis, the proposed treatment’s potential benefits, drawbacks, likelihood of success and the possible problems related to it, in terms that you can understand (an interpreter is available if needed).
4. When it is not medically advisable, the information pertaining to your condition shall be given on your behalf to your designated legal representative.
5. To receive appropriate explanation about the estimated cost of your treatment.
6. Voice any complaint regarding your care through the Public Relation Department (Tel: 17812200) or through suggestions boxes, or through complaint number (Tel: 17812050). You should receive a response from the Public Relation Department as soon as possible.
7. To know the available source of care for your condition and other alternative treatment inside or outside the hospital.
8. You have the right to request religious or spiritual support.
9. We support your choice if you are willing to do organ and tissues donations. Although we do not provide this service, the treating doctor or the Medical Director will try as much as possible to refer you to the parties that can offer these services.
III. Rights of Confidentiality and Privacy:
You have the right to:
1. Protect your privacy while receiving services and treatment.
2. Request room transfer if another patient in the room is unreasonably disturbing you and if another room is equally suitable for your care or need is available.
3. Have all information, records pertaining to your medical care treated as confidential except as otherwise provided by law, or third-party’s contractual agreement.
4. Have your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individuals authorized by law or regulations.
IV. Safety and Security Rights:
1. To be provided with a safety mechanism surrounding your care within the framework established by the hospital.
2. To be provided with a safety mechanism for your valuables from loss or theft when needed.
3. To be protected from physical, verbal or psychological assault.
Patient and Family Responsibilities
1. You are responsible to deal with the hospital staff and other patients in a decent manner and to respect their privacy.
2. You are responsible to follow and respect the hospital’s rules and regulations such as:
a. Visiting Hours. b. Not to bring infants and children to inpatient visits for their safety and to maintain quietness. c. Not to bring food from outside.
d. To follow safety and security instructions including – no smoking and to avoid using mobile phones and cameras in the prohibited areas.
e. Respect the hospital’s property and don’t mishandle.
3. You are responsible to provide accurate and complete information about present and past illnesses, medication history and any change in your health.
4. You are responsible for understanding your health problems before giving any consent for treatment.
5. You are responsible to follow the instructions and medical orders of your treating team and to inform the team if you are unable to follow or not willing to follow the treatment plan.
6. You are responsible for the consequences of refusing the treatment including medications.
7. You are responsible for keeping your appointment. If you can’t keep the appointment, it is your responsibility to notify the appointment office as early as possible.
8. You assume the financial responsibility of paying for all services rendered either personally or through third party payers (your Insurance or Direct Billing Company).
9. You have to respect and consider the priority for emergency cases, even during your appointment.
10. To avoid bringing valuable personal belongings to the hospital, since the hospital is not responsible for safe keeping them. However, in special conditions you can submit your valuables to the nurse taking care of your condition in the presence of a security officer after checking their IDs. You should receive a copy of the patient valuables’ receipt to hand it over to the nurse in order to receive back your valuables, or you can put your valuables in the safe in your inpatient room on your own responsibility.
11. To avoid use of electrical equipments in the hospital. If need to be used, should be inspected and approved by Maintenance Department.